Cancellations & Refunds

Before an artist accepts

A booking request remains subject to artist acceptance. If a requested booking cannot proceed or is declined, any payment authorisation or payment handling will be dealt with through the payment process applicable to that booking.

Customer cancellations

Where NailGLOSSè allows a customer to cancel a booking, the cancellation and any refund are handled according to the conditions shown for that booking and applicable consumer law.

Any cancellation charge or reduction in a refund will only apply where the booking terms and applicable law permit it. Your statutory rights are not affected.

Artist cancellations

If an artist cannot fulfil an accepted booking, the booking should be cancelled through NailGLOSSè as soon as possible. Where the service is not provided because the artist cancels, the customer will not be charged for a service that was not supplied, subject to the payment status and refund processing.

Refund timing

Where a refund is due, NailGLOSSè will initiate it through the original payment method. The time it takes to appear can depend on the payment provider and the customer’s bank or card issuer.

Problems with a service

If something goes wrong with a booking or service, contact us promptly through the Contact page with enough information for us to review the booking. Nothing in this policy limits rights or remedies available under applicable consumer law.